Knowledge Base

Manage My Nightlife is not connecting to the music zone

Problems connecting to your music zone can be caused by incorrect login information, network changes or something simpler.

1. Follow the steps below to troubleshoot the issue:Confirm your Nightlife Media Player is turned on and you can hear music in your venue.  If not, turn it on and wait until the second song before moving to the next step

If you are starting up the Media Player, we recommend turning the volume down on your music system beforehand. This will soften the impact of the sudden return of music after starting the Media Player. Remember to turn it back up again afterward!

2. Ensure the device or PC you’re using to control the Manage My Nightlife app has an active internet connection

If you’re using the phone app, try turning off your Wi-Fi and connecting with your 4G network (or vice versa depending on your default connection).

3. If you’ve established you have an internet connection, and you still can’t connect to your music zone, sign out of Manage My Nightlife, then sign back in.

If you are using the web app, press CTRL+F5 while signed out to clear any cached data.
If you are using the web app, and you are unable to find a music zone to connect to, try adjusting the ‘Connect Via’ slider to ‘WEB’.

4. If you still can’t connect, try restarting the system.

Updated on September 24, 2019

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