Knowledge Base

The Turntablet® is not responding

If your Turntablet isn’t responding to touch, it may simply require a restart .

  1. If your screen is blank, tap the power button at the top right of the tablet to wake it.
  2. Press and hold the power button until you see two options on screen – power off and restart.
  3. Tap restart, then tap it again when asked to confirm. Your Turntablet will now boot up normally, starting with a Samsung logo.
Updated on November 19, 2019

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